FREQUENTLY ASKED QUESTIONS
General
Yes, you can modify or cancel your order within 24 hours of placement. After that, the shipping process begins.
Yes, COD is available for selected pin codes. You can check availability at the checkout page.
We are sorry for the inconvenience! Please send us a photo of the damaged item within 48 hours, and we will arrange a replacement.
Inflatable FAQs
Our bouncy castle rental does not include an attendant. If you need someone to assist and supervise the kids during playtime, we can provide a trained helper at an additional cost.
Our team delivers and installs the inflatable bouncy castle at your location or venue. Setup is included in the bouncy castle rental price, so you don’t need to pay anything extra.
Yes, every bouncy castle or water slide is cleaned during setup to make sure it is ready, safe, and fresh for the children to enjoy.
The water slide rental cost includes only the inflatable. Water must be arranged by the client. If there is a tap nearby, you can use a hose to fill the pool. If not, we can arrange a water tanker with additional charges.
Yes, we provide an extension wire to run the blower machine, up to 12–15 meters. Please make sure the power socket is within that distance from the setup area.
The blower runs on normal household electricity, so a regular socket is enough.
Yes, we provide safety mats with every inflatable rental. Mats are placed at the front and back of the bouncy castle or water slide for safe entry and landing.
Yes, the air blower must stay on while kids are playing inside the inflatable. You may turn it off when the bouncy castle is not in use and switch it back on when needed.
No. You only need to fill the pool once. As children slide, the surface stays wet on its own.
Installing an inflatable usually takes 25–30 minutes, depending on the size and access to the setup location.
Yes, we handle building deliveries, but please ensure:
There is easy access to the service lift and the prior security permission is taken. Additionally, there should be a service lift close to the parking area.
Each rental is for up to 10 hours of use during the day, whether it is a bouncy castle or a water slide.
Yes, delivery and pickup happen on the same day. If you want to keep the inflatable for another day or multiple days, charges will be added per day.
Delivery is free in many Dubai areas. Some distant Dubai locations have a transport fee between AED 40–85. Deliveries outside Dubai start from AED 85 and can go up to AED 475, depending on the city.
Yes, we deliver and set up in the parks and outdoor areas too. But please ensure park permission must be taken in advance, and electricity should be available within 10–12 meters of the setup point.
Electricity must be provided by the customer at the setup spot.
We don’t charge VAT, and there are no hidden charges.
Yes, we provide bouncy castle delivery across the UAE. Long-distance delivery may have higher transport fees due to fuel and travel time. Contact us for a quick quote.
Didn’t find your question?
Our team is always available to assist you.